Privacy policy
Last Updated: January 02, 2026
2253500 Alberta Inc. operating as FX Meds, and formerly or also known as PBG Cannabis (“FX Meds,” “Company,” “we,” “us,” or “our”), is committed to protecting the personal information of our customers, patients, health care practitioners, website users, and other individuals who interact with us.
We manage personal information in accordance with Alberta’s Personal Information Protection Act (“PIPA”), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable, Canada’s Anti-Spam Legislation (“CASL”) where applicable, and other applicable privacy laws and regulations.
This Privacy Policy outlines the policies and procedures we follow to collect, use, disclose, retain, and protect personal information provided to us through fxmeds.com, our products and services, account registration, medical cannabis access verification, order processing, payment processing, shipping, customer support, and related business activities.
By using this website, creating an account, submitting information, placing an order, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
Personal Information
“Personal information” means information about an identifiable individual. This may include information that can identify you directly or indirectly, alone or in combination with other information.
Personal information may include, depending on the nature of your interaction with us:
- Contact information, including name, mailing address, delivery address, email address, and telephone number;
- Identity and eligibility information, including date of birth, age verification information, government-issued identification information where required, and verification records;
- Medical cannabis access information, including medical document information, registration status, authorized daily quantity where applicable, health care practitioner information, and other information required to verify eligibility to access cannabis for medical purposes;
- Health-related information that you or your authorized health care practitioner provide to us for medical cannabis access, registration, verification, or order fulfillment purposes;
- Account information, including username, password, account preferences, order history, and communication preferences;
- Order and transaction information, including products ordered, payment status, billing details, shipping details, delivery status, and customer service records;
- Payment information, which may be processed by third-party payment service providers;
- Communications with us, including emails, phone calls, forms, customer support inquiries, complaints, and feedback;
- Website and technical information, including IP address, browser type, device information, operating system, pages visited, referring pages, usage data, cookies, and similar technologies.
We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise disclosed to you at or before the time of collection.
Personal Information We May Collect
The personal information we collect depends on how you interact with FX Meds.
We may collect personal information when you:
- Visit or use our website;
- Create or manage an online account;
- Submit a medical document or registration information;
- Communicate with us or our customer support team;
- Place, modify, cancel, or inquire about an order;
- Request product, shipping, refund, or policy information;
- Subscribe to communications or updates;
- Complete verification requirements;
- Interact with us through forms, email, phone, or other communication channels.
For medical cannabis access, we may collect information required to verify eligibility, including identity, legal age, medical document information, health care practitioner information, registration status, delivery information, and related compliance records.
Unless otherwise stated, some personal information may be required in order for us to provide our services, verify eligibility, process orders, meet regulatory requirements, and fulfill legal obligations. If you choose not to provide required information, we may be unable to provide certain products or services, process your order, complete registration or verification, or respond to your request.
How We Collect Personal Information
We usually collect personal information directly from you when you provide it to us.
In some cases, we may collect personal information from third parties, including:
- Health care practitioners who provide medical documents or related information on your behalf;
- Authorized representatives or caregivers, where applicable and legally permitted;
- Payment processors;
- Identity, age, eligibility, or verification service providers;
- Shipping carriers;
- Service providers that support our website, e-commerce platform, customer support, or compliance processes;
- Regulatory authorities, law enforcement, or other parties where authorized or required by law.
Where we receive personal information from a third party, we take reasonable steps to ensure that the third party has authority to disclose the information to us.
Purposes for Collecting, Using, and Disclosing Personal Information
FX Meds may collect, use, and disclose personal information for purposes including:
Providing access to products and services;
- Creating and managing customer or patient accounts;
- Verifying identity, legal age, eligibility, medical document status, registration status, and delivery information;
- Processing medical cannabis registration or access verification where applicable;
- Communicating with customers, patients, health care practitioners, and authorized representatives;
- Processing orders, payments, cancellations, returns, refunds, replacements, and customer support requests;
- Arranging shipping, delivery, tracking, and delivery verification;
- Confirming product availability and fulfilling orders;
- Responding to questions, complaints, feedback, and service requests;
- Maintaining business, transaction, compliance, and regulatory records;
- Meeting legal, regulatory, licence, audit, security, reporting, and risk management requirements;
- Preventing fraud, unauthorized purchases, misuse, diversion, or unlawful activity;
- Protecting the safety, security, and integrity of our website, systems, customers, staff, and business operations;
- Improving our website, services, customer experience, and business operations;
- Sending service-related communications, including order confirmations, account notices, policy updates, and safety or compliance information;
- Sending marketing or promotional communications only where permitted by law and with any required consent;
- Enforcing our Terms of Service, policies, and legal rights;
- Complying with court orders, legal processes, regulatory requests, or lawful government requests.
Consent
We obtain consent to collect, use, or disclose personal information, except where collection, use, or disclosure without consent is authorized or required by law.
Depending on the sensitivity of the information and the circumstances, consent may be express or implied. For sensitive information, including health-related information, medical document information, identity verification information, age verification information, and payment-related information, we generally seek express consent where appropriate.
You may withdraw your consent at any time, subject to legal, regulatory, contractual, and business restrictions. If you withdraw consent, we may not be able to provide certain products or services, process orders, maintain an account, complete verification, or fulfill legal and regulatory requirements.
To withdraw consent or update your communication preferences, please contact us using the contact information below.
Medical Cannabis Information and Verification
Certain products available through FX Meds may be intended only for individuals who are legally eligible to access cannabis for medical purposes in Canada.
Where required, customers must provide a valid medical document signed by an authorized health care practitioner and complete any required identity, age, eligibility, registration, and delivery verification before an order is accepted, processed, or shipped.
A medical document is not the same as a standard prescription. It is a document completed and signed by an authorized health care practitioner to support access to cannabis for medical purposes in accordance with applicable Canadian cannabis laws and regulations.
We may collect, use, and disclose medical cannabis access information as necessary to verify eligibility, process registration, fulfill orders, meet legal and regulatory requirements, communicate with customers or health care practitioners where appropriate, and maintain required records.
Disclosure of Personal Information
We may disclose personal information to employees, contractors, consultants, affiliates, service providers, professional advisors, and other parties who require the information to assist us in providing products, services, verification, compliance, payment processing, shipping, customer support, website operations, or business administration.
We may disclose personal information to:
- E-commerce platform providers and website service providers;
- Payment processors and financial institutions;
- Identity, age, eligibility, or verification service providers;
- Shipping carriers and delivery service providers;
- Customer support and communication service providers;
- IT, hosting, data storage, cybersecurity, analytics, and operational service providers;
- Health care practitioners or authorized representatives where appropriate and permitted;
- Professional advisors, including lawyers, accountants, auditors, insurers, and compliance advisors;
- Regulatory authorities, government bodies, law enforcement, courts, or other parties where required or permitted by law;
- Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to appropriate confidentiality safeguards.
When we provide personal information to service providers, we require them to protect the information and use it only for the purposes for which it was provided or as otherwise permitted by law.
We do not sell personal information.
Payment Information
Payments may be processed by third-party payment service providers. FX Meds may receive payment-related information such as payment status, transaction confirmation, billing details, and limited payment information necessary to complete or verify transactions.
We do not intentionally collect or store full payment card numbers on our website unless required and handled through secure payment processing systems.
Cookies and Website Technologies
We may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, improve user experience, understand website usage, maintain security, remember preferences, and support website functionality.
Information collected through these technologies may include IP address, browser type, device information, operating system, referring pages, pages visited, time spent on the website, and other usage information.
You can set your browser to block or delete cookies. However, some website features may not function properly if cookies are disabled.
Marketing Communications
If we send commercial electronic messages, we will do so in accordance with Canada’s Anti-Spam Legislation, including applicable consent, identification, and unsubscribe requirements.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the message or by contacting us directly.
Even if you unsubscribe from marketing communications, we may still send you service-related communications, including order confirmations, account notices, safety notices, policy updates, verification requests, or legally required communications.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide products and services, to maintain business and compliance records, to resolve disputes, to enforce agreements, and to meet legal, regulatory, tax, audit, or reporting requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy, delete, anonymize, or render the information non-identifiable.
Protection of Personal Information
FX Meds is committed to protecting personal information using safeguards appropriate to the sensitivity of the information.
We use reasonable physical, administrative, organizational, and technical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, modification, or destruction.
These safeguards may include restricted access, confidentiality obligations, secure systems, password protection, encryption where appropriate, staff training, service provider controls, and secure disposal practices.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information in our custody or control.
Privacy Breaches
If a privacy breach involving personal information occurs, we will take reasonable steps to contain, assess, and respond to the incident.
Where required by applicable law, we will notify the Office of the Information and Privacy Commissioner of Alberta and affected individuals of a privacy breach that creates a real risk of significant harm.
Access, Correction, and Privacy Rights
Subject to applicable legal restrictions, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Withdraw consent, subject to legal and regulatory limitations;
- Ask questions about how your personal information is collected, used, disclosed, retained, and protected;
- Make a complaint about our privacy practices.
We may need to verify your identity before responding to a request. In some cases, we may refuse access or correction where permitted or required by law, including where disclosure would reveal personal information about another individual, confidential business information, privileged information, or information that cannot be disclosed for legal or security reasons.
To make a privacy request, please contact us using the contact information below.
Accuracy of Information
We rely on you to provide accurate, complete, and up-to-date personal information.
Please contact us if your personal information changes or if you believe the information we hold about you is inaccurate or incomplete.
Minors
Our website and products are not intended for general, unrestricted access by minors.
We do not knowingly collect personal information from minors except where permitted or required by applicable law and with appropriate consent or authorization, including where a legally authorized representative is involved.
If you believe we have collected personal information from a minor without appropriate authorization, please contact us.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. These links are provided for convenience only.
FX Meds is not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
International Processing and Service Providers
Some of our service providers may process or store personal information outside Alberta or outside Canada.
Where personal information is processed or stored outside your jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, government, or regulatory authorities.
We take reasonable steps to use service providers that protect personal information in a manner consistent with this Privacy Policy and applicable law.
Changes to This Privacy Policy
FX Meds may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website or our services after changes are posted means you acknowledge the updated Privacy Policy.
Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our information handling practices, please contact us at:
FX Meds
Privacy Officer
Email: info@fxmeds.com
Phone: 1-855-980-9801
Fax: 1-587-274-1110
Address: Unit 102, 4101 65A Avenue, Leduc, Alberta T9E 0Z4